Practice Manager

Gatton Veterinary Surgery has an exceptional opportunity for a Practice Manager to join their team!

Attractive salary and benefits

Freshly built clinic

Join our community of practice managers, veterinarians, and nurses

Enjoy our network of people who thrive on development, wellbeing, growth and opportunity

Become a dynamic leader of customer experience, service excellence and gold standard care

No weekends required

About The Clinic

Gatton Veterinary Surgery pride themselves on their team dedication, loyalty and fun, positive culture. Our team are experienced and dedicated professionals who aim to provide comprehensive and compassionate veterinary services to our community while taking an active position in developing future veterinary students.

About The Role

The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves:

Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services

Leading on all employee matters including recruitment, workforce planning, health and wellbeing, recognition awards, people performance, training and development

Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments

Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss

Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards

Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic

Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments

Leading on company initiatives, projects and technology

Bringing a transparent leadership style focused on collaboration and engagement

Nourishing growth, team development and providing training where required

About You

Minimum of 3 years vet nursing experience is preferred

Strives for high standards of service excellence and clinical care

Experience with practice management systems or appointment book management skills and are computer confident – we use Ezyvet

Possess strong problem solving, decision making and organisational skills

Good understanding of people and employment obligations

Good knowledge of workplace health and safety regulations

Experience or interest in change champion and project management

A genuine, warm and supportive style that enjoys caring for people who care for animals

Gatton Vet Surgery are looking for a leader with fresh eyes and ideas to add to our dream team. This is a dynamic, vibrant, and fun work environment offering plenty of scope for an enthusiastic and compassionate leader.

Submit your expression of interest today, for a confidential chat.